“I would just like to extend my thanks to you for the assistance and guidance you have offered to me throughout my Team Leader / Supervisor Level 3 Qualification over the last 18 months. I have grown as a team leader and am confident in my abilities to manage and develop a team effectively and efficiently through the skills I have acquired when completing this course. The skills and behaviours taught throughout the course have allowed me to develop my own management styles as well as advancing my knowledge on other management styles which I now feel confident in portraying with different members of my team. I am sure that I will continue to flourish and grow as a manager thanks to the skills I have attained throughout this course. Your support has been invaluable and you have assisted me to complete this qualification to the highest standard whilst still carrying out my full time job. I appreciate your help and hope other learner’s appreciate the help you offer as much as I have done.” Georgia Williams – Team Leader / Supervisor Level 3


“I embarked on the L5 HR Consultant Apprenticeship to develop my skills and knowledge mainly in the wider areas of HR. Penshaw View have been brilliant in supporting me with my work and my tutor, Louise, has passed on her high levels of expertise to me. The training I am given is interesting but most of all is current and relative to the job I do” Alyson – Parkdean Resorts


“Since deciding to work with Penshaw View we have seen a huge improvement in our workforce, our apprentices are working to a very high standard and I fully believe this is due to the high end ability of the training provider, they are fully focused on assisting ourselves in achieving our aims and also nurturing the talent these young apprentices have, I would highly recommend working with Penshaw View if any employer or apprentice is looking for a reliable, professional, knowledgeable and friendly service” – Nick Fullarton – Apprenticeships Manager – BT Local Business


“Unipres safety culture is an important part of who we are, ensuring employees go home safe and well is an absolute requirement. To ensure this philosophy continues it is important to train and mentor our staff. This course fits ideally with this ethos enabling the trainer to actively contribute to the safe development of the business whilst continuing to learn” – Colin Thompson (HR Controller – H&S) – Unipres


“Seeing as Penshaw View Training are pretty much new to us where our sales apprentices are concerned, they have been very forthcoming with help and support.

Our assessor Kathryn Hewitt has been fantastically hands on with the groups ensuring that each candidates knows their progression route through their customer service course.

My main concern when taking on any apprenticeships provider is communication and ensuring that we know everything that is happening along the way and I suppose vice versa, and Penshaw View have really ensured that they have kept us in the loop with everything.
For myself the support from the team has been fantastic, any questions I have had they have helped and supported fully.

I would really recommend Penshaw View Training to any business simply down to their friendliness, professionalism and support!”  Jo Storey – Apprenticeship Manager – Utility Alliance


“Since starting my apprenticeship In September 2018, my tutor Kevin has been fantastic. From my first day when I first met Kevin, he always made sure I had all the resources I would need to complete the upcoming modules. He was very open and always offered the support I needed if I was struggling with a topic. He was excellent at keeping me up to date with the evolving apprenticeship scheme and updated me on a regular basis to any changes. Kevin is an asset to Penshaw View Training. Overall on a whole, my experience has been fantastic. Anything I needed I knew it was always just a phone call away. I would recommend Penshaw View to anybody who is wanting to learn, develop and gain valuable qualifications.” – Jay Tait – SHE Technician Technician Level 3


‘‘Since starting my apprenticeship I have implemented new changes and procedures within work which management have now agreed to and signed off which has benefited the business’’ Sarah Cobham- Business Administration Level 2


“So far, my experience of doing the apprenticeship has been both an enjoyable one and a challenging one. Before I started the apprenticeship I had been looking for something in where I could learn something new as I felt I needed to challenge my brain a little as it had been a while since I had learnt something new, so I had been into what college courses where available, however I was struggling to find a course which worked around my lifestyle and work so when I was recommended the apprenticeship in which I could do at work and develop my skills in the retail workplace, I knew this was an opportunity I could not turn down, its allowed me to do something I have wanted to do for a while in learning something new as well as gain a better understanding into the job I do, this also leaves the door open for me progress and hopefully move up the job ladder. It has come with a few challenges, sometimes finding the time can be an issue as I am also currently learning to drive but nothing major as the course is flexible, also passing my maths exam will be a challenge as it is not my strong point.

Overall, I would highly recommend this apprenticeship course to anyone who is looking to learn and develop themselves and in the workplace, its ideal for someone who maybe does not have the time to do a college course which can also be expensive. It also has a vast choice of business and retail courses so you can choose a course which best suits your job and level of understanding”. Steven Dennison – Retail Skills Level 2 – Wolsingham Store


“I am pleased with my staff for enrolling on to the course. I feel this is a good learning curve for them and will help them grow in work and their knowledge of what needs to be done and how things are handled. I believe the course should be taken into stronger consideration from employees in other stores as it is a great stepping point within the business and a strong subject to excel on. I feel that both David and Megan are keener to learn more at work and are repeatedly asking questions about how things are done”. Sharon Ramsden – Store Manager Whitehaven


‘’As a Store Manager, I have a team member who I advocated to that her experience of completing level 2 apprenticeship would be one of personal and professional value. My employee is a very confident employee in her role in the store. When I first advertised the apprenticeship she initially did not apply as she had a pre- conceived idea that as she was a more mature employee this would be a silly idea for her to restart education. After relaying her fears, she is now starting level 2. It has been a pleasure to listen to her excitement of learning once again. Her confidence was high; however, it has raised to another level as she now knows I believe in her and her capability as a valued member of the team. Her morale and enthusiasm has also raised since being enrolled on the course. I am still encouraging more team members to take part in this opportunity which has been given to them and hope to start another team member in the not so distant future”. Sarah Hounsome – Retail Management Level 3 – Hutton Rudby Store


”I recently competed the Qualification Level 3 Management. I found the course quite interesting and it was relevant to the job that I do at the minute within my company. I enjoyed the home learning and was able to learn at my own pace. I have put into practice a lot of the techniques I have picked up during the course.
My assessor, Kathryn, was able to provide support anytime of the day to me if requested by email or phone and on attendance to GPI, explained what was required of me in certain modules. Her commitment was second to none.
I recommend Penshaw Training to any employer for their consistent performance and support” John McGarry – Graphic Packaging International

“I have had a wonderful time working with Penshaw view to develop my skills, knowledge and behaviour in working in Health, Safety and Environmental. Alex Earle and Iain Richardson had both did a wonderful job in helping me through these two years to help me achieve the best score possible on the programme. I don’t think there’s anything that they could not have done better and I will remember them both fondly as I continue my development in the field of health and safety.” Samuel Kirkby – SHE Technician Level 3

“The SHE Apprenticeship has been a challenge, but a positive one. It has been great to be able to do the apprenticeship alongside my daily work activities. I have been able to build on my skills, understanding and knowledge of safety, and have more confidence in my own abilities to succeed. Completing the work helped me to explore different areas of safety that I may not have looked into during my usual daily work. I have enjoyed this apprenticeship and will definitely look to complete others in the future” Emma Horton – SHE Technician Level 3 – Amazon

“The Level 3 Qualification in Team Leading/Management gave me the theoretical knowledge and the confidence to be able to apply what was learned in a practical setting. I gained an understanding of both the theory and how it applies to real world situations, helping me to take my first steps as a manager. Without this management course, I would have struggled when faced with challenging situations but instead, I was able to make use of my pre-existing knowledge and use it to my advantage. I have no doubt that this course has accelerated my development and given me a head-start in my managerial career.” Ian Caithness – Team Leader Level 3 – Tritility Ltd


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