Download the programme overview:
Customer Service Practitioner Course Overview
The broad purpose of the occupation is to advise on and sell products and services in a customer-centric retail environment. This includes creating an accessible and well-presented environment.
Retailers provide information and advice to customers regarding stock, products, different ways customers can shop and various payment methods. Retailers work to meet or exceed customer expectations and experience and will identify the specific needs of individual customers.
They will respond to customer enquiries complying with both business and legal requirements. They will have a knowledge of sustainability in relation to products such as dealing with excess packaging, waste and product sourcing. Retailers must be passionate about delivering a quality service that aims to exceed customers’ expectations.
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