Operations Manager: Level 5

An operations/departmental manager is someone who manages teams and/or projects and achieves operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy. 

They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. 

Key responsibilities may include creating and delivering operational plans, setting KPIs, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.