Consumer Rights Training for Retailers - Services

This online training course should be used by individuals who work for an organisation that provides a service. It will help them to better understand consumer law, customer’s rights, and the legal standards they must meet.

The course aims to help the user understand how to resolve any disputes, know the liability they hold when it comes to services, and know who the Consumer Rights Act applies to.

Course sections included

This course will include learning and guidance on:

1. Background of Consumer Rights
2. The Supply of Services
3. Terms and Conditions
4. Disputes